Terms and Conditions

Welcome to www.maisondressage.com, the official online store of MAISON DRESSAGE, a brand owned by MDCS di Matteo Dazzo.

The products available on maisondressage.com are sold and invoiced by MDCS di Matteo Dazzo, with registered office at Via Tiziano Vecellio 20, 34129 Trieste, Italy — VAT No. 01254520321.

MAISON DRESSAGE accessories are designed in Paris and crafted using carefully selected materials sourced from Italy and France. Each product is finished with particular attention to detail, proportions, and material quality.

For any information regarding orders, shipping, returns, or product availability, our customer service team can be reached at:

E-mail: info@maisondressage.com

or by completing the dedicated form available on the Contact page.

We will do our best to respond as quickly as possible.

Due to the artisanal nature of certain materials and manufacturing processes, slight variations in color, texture, or finish may occur and should be considered a distinctive feature of each product, reflecting its uniqueness.e Sezioni “Ordini e Spedizioni”, “Resi, Cambi e Rimborsi”, “Metodi di Pagamento”, "Prezzi e Valuta" presenti sul Sito devono ritenersi parte integrante e sostanziale delle presenti Condizioni Generali di Vendita.

GENERAL TERMS AND CONDITIONS OF SALE

These General Terms and Conditions of Sale govern the purchase of products offered through the website www.maisondressage.com.Customers are invited to read these Terms and Conditions carefully before placing an order.

Acceptance of the General Terms and Conditions of Sale and Conclusion of the Contract

The contract entered into between MDCS di Matteo Dazzo and the Customer (meaning a natural person purchasing products through the website for purposes unrelated to their commercial, business, or professional activity) shall be considered concluded upon acceptance, even partial, of the order by Maison Dressage.In the event that an order cannot be accepted, the Customer will be promptly informed.By placing an order through the procedures provided on the website, the Customer confirms that they have read all information provided during the purchase process and fully accept these General Terms and Conditions of Sale.These Terms and Conditions may be printed or stored on a durable medium in accordance with applicable Italian legislation.

Sales Terms

The products offered for sale are exclusively those displayed on www.maisondressage.com at the time the order is submitted, as described in the relevant product pages.Each product is presented as accurately as possible. However, images and colors displayed may differ slightly from the actual product due to device or browser settings.Due to the artisanal nature of certain materials and manufacturing processes, slight variations in color, texture, or finish should be considered a distinctive characteristic of the product and not a defect.To place an order, the Customer must follow the purchase procedure available in the “Shop” section until checkout and payment are completed.The Customer may request the issuance of a tax invoice at the time of purchase, in accordance with applicable Italian tax regulations.Receipt of the order will be confirmed by email sent to the address provided by the Customer. Such confirmation will include a summary of the order and the information provided by the Customer, allowing any inaccuracies to be identified and promptly corrected.

Product Availability

Product availability displayed on the website is indicative only and may change without prior notice.In the rare event that a product ordered is unavailable after order confirmation, the Customer will be promptly informed and refunded any amount already paid.

Prices and Taxes

All prices displayed on the website are expressed in Euro (€) and include VAT where applicable.Any customs duties, local taxes, or import charges related to shipments outside the European Union shall be borne by the Customer.

Shipping and Returns

Information regarding shipping, delivery, and returns is available in the relevant sections of the website and forms an integral part of these General Terms and Conditions of Sale.

Complaints and Information Requests

For any information request or complaint, Customers may contact MAISON DRESSAGE through:

We will do our best to respond as quickly as possible.

Privacy

Personal data collected through the website will be processed exclusively for purposes related to order management and the provision of requested services, in compliance with applicable data protection regulations.For further information, Customers may consult the Privacy Policy available on the website.

Governing Law and Jurisdiction

These General Terms and Conditions of Sale shall be governed by Italian law, excluding conflict of law provisions and the United Nations Convention on Contracts for the International Sale of Goods.Any dispute relating to the interpretation, execution, or validity of these Terms and Conditions shall fall under the jurisdiction of the Court of Trieste, without prejudice to any mandatory consumer protection rights provided by applicable law.

Intellectual Property and Copyright

All content available on the website — including texts, images, logos, graphic elements, designs, and trademarks — is protected by applicable intellectual property and copyright laws.Any reproduction, use, or distribution, in whole or in part, without prior written authorization from the respective rights holders is strictly prohibited.

Entire Agreement

These General Terms and Conditions of Sale, together with the Customer’s order, constitute the entire agreement between the parties concerning the subject matter herein and supersede any previous agreements, communications, or understandings between the parties.Any amendments or additions must be agreed upon in writing.

Communications

All communications between the parties shall be made in writing using the contact details provided by the Customer during the purchase process or through the official contact information available on the website.Communications sent by email shall also be considered valid written communications.

CUSTOMER SUPPORT